Shipping Policies
- All Chicks and Hatching Eggs will be shipped via USPS and held for pickup at your nearest location.
- Minimum cold weather shipping quantities for chicks/poults is 15 birds. During warmer weather this minimum will be 10 birds.
- Orders may be delayed in cases of severe weather and extreme cold. You will be contacted if this occurs and arrangements will be made for a future ship date.
- Shipments will generally be made on a Monday or Tuesday for delivery by Wednesday or Thursday.
- Shipping Fees are a flat rate and based on average shipping costs, shipping supply costs, and handling fees. If there is a significant difference in estimated shipping fee (more than $10) I will refund the difference after the I purchase the shipping label.
Safe Arrival/Health Guarantee
- We only ship chicks via USPS priority mail. Our shipping fee includes the handling, the box, heat packs, and gro gel.
- If you place an order of 15 chicks or more we want you to have 15 live chicks after 48 hours, however we will offer compensation, in the form of a replacement or store credit if there are losses within the first 48 hours.
- Replacement orders must meet our 10-15 chick minimum order requirements for safe shipping. We cannot guarantee immediate reshipment for replacement orders but we will certainly do asap.
- To get your replacement or store credit you must notify us of the loss within 48 hours after you receive the birds and provide an emailed photo of the dead birds. This will be strictly enforced. If you do not pick up your chicks on the day they are available at the post office the 48-hour live guarantee is null and void.
Refund Policies
- Chick Order Cancellations are subject to a 50% cancellation fee. Refunds are not given if a cancellation is made less than 7 days prior to order shipping. Shipping Fees are refundable. There is a lot of planning that goes into this process. Orders are planned and prepped for well in advance to include collecting specifically for your order, and incubating for 3 to 4 weeks. Chicks cannot always be resold on short notice, and USPS does not ship chicks more than 24 hours old. For this reason we have a large cancellation fee to cover the inconveniences of a cancelled order.
- Hatching Egg Cancellations are subject to a 25% cancellation fee. Refunds are not given if a cancellation is made less than 7 days prior to order shipping. Shipping Fees are refundable.
- It is imperative that you communicate in advance if the estimated time frame for shipping your order does not work for you. We can work with you on setting up a better date for you, and this is much easier done in advance than last minute.
Hatching Eggs
- Hatching eggs have a guarantee that they will arrive in good condition without damage. We offer a pro-rated compensation as store credit for damaged product. You must email photos of the damaged eggs within 24 hours of pickup to receive credit.
- The success rates of hatching eggs are not guaranteed. There is a lot that we cannot control when it comes to shipping hatching eggs. We do our best to control conditions on our end to include timely collection, proper hen to rooster ratios, not selling any product we don't have good success rates on ourselves, and proper packaging.